Accessibility

On January 1, 2010 the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 came into force.  The standard requires public sector organizations to provide accessible customer service to persons with disabilities and ensures policies, practices and procedures are consistent with the core principles of independence, dignity, integration, and equality of opportunity.

To comply with the Standard the Tribunals have developed a Customer Service Standard Policy. (PDF, 111 KB)

The Ontario Special Education Tribunals will provide training for staff and members. Training will ensure that they understand this policy and understand how to undertake accessibility and accommodation measures in accordance with this policy and the Accessibility Standards for Customer Service.

If you would like to provide feedback with respect to the Tribunal’s customer service for persons with disabilities, or you wish more information regarding this policy or the Tribunals’ accessibility services, please contact the Tribunals.